Refund policy
Last updated: June 11, 2025
30-Day Return Policy
We offer a 30-day return window from the date you receive your item. To be eligible, the item must be unused, in its original condition with tags, and returned in its original packaging. Proof of purchase is required.
How to Start a Return
Email us at contact@myabbymind.com. If your return is approved, we’ll send you a return label and instructions.
Note: Items sent without authorization will not be accepted.
Return Address
Returns must be sent to the address provided in your return confirmation email.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is damaged or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
- Perishables (e.g. food, flowers)
- Custom/personalized products
- Personal care goods (e.g. beauty products)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
If unsure, contact us before sending your return.
Exchanges
We don’t offer direct exchanges. If you need a different item, please return the original and place a new order.
EU Customers – 14-Day Right to Cancel
If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason. Items must be unworn, with tags, and in original packaging.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days.
If 15 business days have passed since your refund was approved and you haven’t received it, email us at sales@myabbymind.com.